Rex: Troubleshooting REX Calendar Sync with the Native Device Calendar

You have turned on the option “Visits on device calendar” but when you navigate to the native Calendar app on the iOS device, you do not see Retail Execution (Rex) events in the device calendar.  Further, when you click on the ‘Calendars’ option, you do not see the option for 'REX Events Calendar' listed in the dialog screen.

To sync your Rex calendar events to the native iPad device calendar, you have to maintain the relevant settings in both iPad Settings as well as in the device Preferences in SAP Retail Execution.

1.     As the first step, turn off the Visits on device calendar option (as shown in the following image) in the device preferences for Retail Execution.

2.     IPad Settings

Define the following settings in iPad:

1. Go to Settings > Mail, Contacts, Calendars
2. In the Accounts section, select the account that you are currently using.  You are navigated to a page where you can turn ON or OFF, the Mails, Contacts, Calendars, Reminders and Notes.
3. In this page, the Calendars will be set to On.  Turn off this option for Calendars. An alert is displayed prompting the user to confirm deletion of calendar (as shown in the image towards the end of this list).
4. Tap on Delete.  Your native device calendar is now deleted.
5. Now in the same location (Settings ® Mail, Contacts, Calendars), turn the Calendars to On (as shown in the following image)
6. An alert dialog box for Existing Local Calendars prompting for confirmation for deleting the existing local calendars on the native iPad device.

Note:

If you have already synced Retail Execution calendars earlier, you will see duplicate Retail Execution events on your device calendar.  You will therefore need to delete all these duplicate Retail Execution event calendars.

To delete the duplicate events, tap on Edit in the Show Calendars dialog box. You will see Edit Calendar dialog box.

Scroll down to the bottom of the dialog box and tap on the Delete Calendar option.  You have now deleted all the Retail Execution event calendars.

Now, go to iPad Settings ® General ® Reset ® Reset Location & Privacy (as shown in the following image). You will be prompted to enter a passcode. Enter the device passcode here.

After resetting Location and Privacy, you can now close your native device calendar.

3.     Settings in Retail Execution

You have defined the required settings in the native iPad device. You now need to login to the Retail Execution app and make the following settings:  You have defined the required settings in the native iPad device. You now need to login to the Retail Execution app and make the following settings:

Caution:

You are required to set the Visits on device calendar to Off before defining these settings.

4.     Result

In the native device calendar, you can now see the Retail Execution events and also receive alerts.