Hi Kevin,
There a smiliar SCN - KM Document Iview not Working
I quote from the helpful answer there:
Pls refer the SAP Note - 1319278
https://websmp230.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1319278
Best regards,
Etay